Cliché Bar & Bistro Shkoder

I recently visited this place for the first time while traveling from New York, and I must say it’s a very nice and comfortable spot to enjoy socially with friends and family. The ambiance is great, and it provides a welcoming atmosphere. However, as a business catering to a diverse clientele, I believe there is room for improvement in terms of customer service, particularly with tourists. A great business should focus on offering what the customer wants rather than insisting on what they prefer to provide. For example, if a customer requests only chocolate and not pistachio, the preference should be respected rather than being encouraged to take something they didn’t ask for. This flexibility is something that could make the experience even better and more customer-friendly. Additionally, the waitstaff should adopt a more relaxed and accommodating approach. If an order is incorrect, customers should not feel pressured to accept it. Service with a more customer-oriented mindset would enhance the overall experience. Lastly, I believe expanding the menu with more options would be beneficial to cater to a wider range of preferences. Overall, it’s a wonderful place, but with a few adjustments, it could become even better.

Very nice meal. Great price 2300 LEK for a family of 4. Meals and drinks. Love the heaters under the table. Waiters speak excellent English. Thank you Cliche - highly recommended 😊❤️.​

The wraps were really nice, i can recommend the vege one. The coffee was nice too, the one with cinnamon. Ordering off the QR code kinda sucked, we thought we submitted it but the waitor came over like 15 minutes later and took our order anyway